Which areas of London do you cover?
We help homes, freelancers and businesses across London and the surrounding areas. Our London Bridge repair centre is easy to reach from the City, Southwark, Bermondsey, Westminster and across central London, and our Beckenham branch serves Beckenham, Bromley and south-east London.
What to bring
- The drive, or the whole laptop or computer if you are not sure how to remove it
- For external drives, the drive in its original case with its cable
- For RAID and NAS systems, all the drives, labelled with their bay positions if removed
- A list of the files and folders that matter most
- The password or recovery key, if the drive is encrypted with BitLocker or FileVault
Before you travel
If the drive has been dropped, is making noises or has been wet, switch it off and keep it off. Put a wet drive in a sealed bag and bring it in as it is, without trying to dry it.
Hard drives are sensitive to knocks even when they are switched off. Wrap a loose drive in padding, such as bubble wrap or a towel, and carry it where it cannot be dropped or crushed.
What happens when you arrive?
The initial consultation is free. We find out whether the fault is logical or physical and tell you the best way to recover your data, and the price is agreed before any work. For what follows, see our recovery process.