Laptop repair questions and answers
What customers ask us most about booking, prices, repair times and their files. Can't find yours? Get in touch.
Booking and repair times
Do I need to book a laptop repair?
No. Both branches take walk-ins Monday to Saturday, 9am to 6pm. Booking ahead means we can check parts are in stock for your model.
Where can I drop off my laptop?
At either branch: London Bridge (80 Willow Walk, London SE1 5SY) or Beckenham (21 Village Way, Beckenham BR3 3NA). See the contact page for directions.
How long does a laptop repair take?
Many repairs, like keyboards, hinges, drives and virus removal, are done the same day, and some while you wait. If we need to order a part for your model, we give you a date when you drop off.
Do you send laptops away to be repaired?
No. Every repair is done in our own London workshops by our own technicians.
Prices and warranty
How much does a laptop repair cost?
It depends on the model and the fault. See our price list for starting prices, or search for your model. We check the laptop and confirm the exact price before any work starts.
Do your repairs come with a warranty?
Yes. All repairs come with a 3-month warranty on parts and labour.
What if my laptop isn't worth repairing?
We'll tell you honestly. We can also move your files to a new laptop and set it up for you.
Your files and passwords
Will I lose my files during a repair?
Most repairs don't touch your files. If a repair could affect your data, like a drive replacement or a reinstall, we tell you first and can back it up. It is still worth keeping your own backup of anything important.
Do I need to give you my password?
Only if we need to test your laptop after the repair. You can create a temporary account instead, or be there when we test it.
Macs, spills and failing drives
Do you repair Macs?
Yes. We repair MacBook, MacBook Pro, MacBook Air, iBook and PowerBook laptops, and iMac and Mac desktops. See Mac repair.
I spilled something on my laptop. What should I do?
Switch it off straight away, unplug it and don't try to charge it or turn it back on. Don't dry it with a hairdryer or on a radiator, because heat can do more damage. Bring it in as soon as possible: corrosion gets worse the longer it sits.
My drive is clicking. Can you recover my files?
Often, yes. Clicking usually means a mechanical fault inside the drive, which recovery software cannot fix. Switch it off and don't keep trying it, because each attempt can cause more damage. See data recovery.
Ready to get it fixed?
Walk in Monday to Saturday, 9am to 6pm, or book and we'll have everything ready.