Terms and conditions

Last updated: [date]

1. About these terms

These terms apply to repair and data recovery services provided by Creative IT (UK) Ltd ("we", "us"). By leaving a device with us or approving a quote, you agree to them. [Registered company number and address.]

2. Consultations and quotes

The initial data recovery consultation is free and does not include opening a drive in a clean room or attempting a recovery. We give you a quote before any chargeable work, and no chargeable work starts until you approve it. Quotes are valid for [number] days.

3. Clean room diagnostics

Where a physical fault is suspected, a clean room diagnostic may be needed to give an accurate quote. It is charged at the price shown on our price list, and you approve it before we start.

4. Donor drives

Some physical recoveries need parts from a matching donor drive. We will send you a link to buy the correct drive. If you ask us to buy it for you, we charge its cost plus 30%, plus any import charges and VAT.

5. Prices and VAT

Data recovery prices are shown excluding VAT. Repair prices are starting prices, and your exact price is confirmed in your quote. [State whether repair prices include VAT.]

6. Results

Data recovery depends on the condition of the device. We cannot guarantee that all, or any, data will be recovered, or that recovered files will be complete or undamaged. [State your policy on charges when no data can be recovered.]

7. Your data and privacy

We only access your files where the work requires it. Once you have received your recovered data, we delete our working copies [within a stated number of days]. See our privacy notice.

8. Your responsibilities

Please tell us about any passwords or encryption, and whether the device was dropped, wet or previously worked on. You confirm that you own the device and the data, or are authorised to ask us to recover it.

9. Repairs and warranty

Repairs come with a 3-month warranty on parts and labour, covering the fault repaired. The warranty does not cover new damage, liquid damage after the repair, or work by others.

10. Collection and uncollected devices

We will tell you when your device or recovered data is ready. Devices not collected within [number] days of that notice may be [disposed of or recycled securely], after we have made reasonable attempts to contact you.

11. Liability

We take reasonable care of your device while it is with us. Our liability is limited to [the amount paid for the service], except where the law does not allow this. Nothing in these terms affects your statutory rights as a consumer.

12. Payment

Payment is due on collection unless agreed otherwise. We accept [payment methods].

13. Law

These terms are governed by the law of England and Wales.