Signs your Dell needs this repair
- Charging light flickers when the cable moves
- Laptop only charges at a certain angle
- Loose or wobbly charging socket
- Burning smell or scorch marks near the socket
- Battery runs down even when plugged in
- No charging light at all
How we fix your Dell
We test your charger first. A faulty adapter causes the same symptoms and is a cheaper fix, so you don't pay for a repair you don't need.
If the jack is at fault, we remove the board, take out the old jack and fit a new one, or replace the DC-in cable on models where the jack sits on a lead. We then check the charging circuit so your Dell charges reliably.
How long it takes
Power jack repairs are usually finished the same day or the next working day.
Good to know: Stop using a laptop that smells of burning near the charging socket. A shorting jack can damage the motherboard.
Dell has made laptops since 1989, with Latitude for business from 1994, Inspiron for home from 1997, XPS as the premium line and a simplified naming scheme from 2025. More about the Dell
Common questions
Could the fault just be my charger?
Sometimes. A faulty charger causes the same symptoms, so we test yours before recommending any repair.
Will the battery need replacing as well as the power jack?
Not always. A battery that has been run flat many times may be worn, and we'll let you know after testing.