If the drive is failing, switch it off now. Every restart of a damaged drive can destroy more data. Don't run recovery software on it or keep trying it.
Common WD My Cloud EX2 Ultra problems
- Not found on the network
- Volume crashed, degraded or missing
- A drive failed and the rebuild stopped
- Shared folders have disappeared
- Won't start after an update or power cut
- Files encrypted by ransomware
How we recover your data
A WD My Cloud EX2 Ultra stores your files across its drives, usually as a RAID or similar volume. When it fails, the problem can be the unit itself, one or more drives, or the volume.
We image every drive, repair any failed drives and rebuild the volume from the copies, so your original drives are never worked on directly. Your files are then copied to a new drive.
Prices
| Service | Price |
|---|---|
| Initial consultationWe check the unit and its drives | Free |
| 2TB NAS (1TB + 1TB) with one drive to repair | £450 + VAT |
| QNAP or Synology RAID 5 NAS | £650 + VAT |
| RAID 0 (2 to 10 drives) | £650 + VAT |
| RAID 5, 6 and 10Depends on the number of drives to repair and rebuild | £850 to £1,500 + VAT |
Prices exclude VAT. We confirm your price before any recovery work starts. See the full data recovery price list.
Questions
Should I let my WD My Cloud EX2 Ultra rebuild?
Not if more than one drive has problems or a rebuild has already failed. A rebuild on failing drives can overwrite the data you need.
Do you need the whole WD My Cloud EX2 Ultra?
Bring the whole unit with all its drives in place, so we can see exactly how it was set up.