If the drive is failing, switch it off now. Every restart of a damaged drive can destroy more data. Don't run recovery software on it or keep trying it.
Common WD Blue WD10EZEX problems
- Clicking, beeping or grinding noises
- Not detected, or shown with the wrong size
- Asks to be formatted when connected
- Very slow, freezing or disconnecting
- Files and folders missing or unreadable
- Stopped spinning after a power cut or surge
How we recover your data
Most failures of a WD Blue WD10EZEX are either logical, where the data is damaged but the drive works, or physical, where the heads, motor, firmware or circuit board have failed. We find out which during a free consultation.
Logical faults are recovered without opening the drive. Physical faults are handled in our clean room, sometimes with parts from a matching donor drive, and we image the drive before recovering your files so the original is never worked on more than it needs to be.
Prices
| Service | Price |
|---|---|
| Initial consultationFind out whether the fault is logical or physical | Free |
| Deleted files on a standard hard driveIncludes up to two hours of work | £99 + VAT |
| 24 to 48 hours of recovery workDepends on drive size: £150 + VAT for 1TB up to £250 + VAT for 4TB | £150 to £250 + VAT |
| Clean room diagnosticFor drives with physical faults | £79 + VAT |
| Physical recovery on a single driveLabour, plus a donor drive if needed | £450 + VAT |
| Donor driveWe send you a link to buy the right donor drive. If you'd like us to buy it for you, we add 30% plus any import charges and VAT | You buy and provide it |
Prices exclude VAT. We confirm your price before any recovery work starts. See the full data recovery price list.
Questions
My WD Blue WD10EZEX is clicking. What should I do?
Switch it off and don't try it again. Clicking usually means a head fault, and every power-up can damage the surface that holds your data.
Can you recover a WD Blue WD10EZEX that isn't detected?
Often, yes. A drive that isn't detected may have a firmware, circuit board or head fault. We diagnose it before quoting.