Signs your Alienware M17x needs this repair
- Charging light flickers when the cable moves
- Laptop only charges at a certain angle
- Loose or wobbly charging socket
- Burning smell or scorch marks near the socket
- Battery runs down even when plugged in
- No charging light at all
How we fix your Alienware M17x
We test your charger first. A faulty adapter causes the same symptoms and is a cheaper fix, so you don't pay for a repair you don't need.
If the jack is at fault, we remove the board, take out the old jack and fit a new one, or replace the DC-in cable on models where the jack sits on a lead. We then check the charging circuit so your Alienware M17x charges reliably.
How long it takes
Power jack repairs are usually finished the same day or the next working day.
Good to know: Stop using a laptop that smells of burning near the charging socket. A shorting jack can damage the motherboard.
The M17x is the 17-inch desktop-replacement laptop launched in June 2009 as the first Alienware developed under Dell, revised yearly until 2013. More about the Alienware M17x
Common questions
Could the fault just be my charger?
Sometimes. A faulty charger causes the same symptoms, so we test yours before recommending any repair.
Will the battery need replacing as well as the power jack?
Not always. A battery that has been run flat many times may be worn, and we'll let you know after testing.