Signs your Microsoft Surface Pro X needs this repair
- Type Cover not detected when attached
- Keys or trackpad stop working intermittently
- Keyboard works only at certain angles
- Backlight not working
- Damaged or dirty magnetic connector
- On-screen keyboard keeps appearing
How we fix your Microsoft Surface Pro X
We test your Type Cover on a known working tablet and test a known working cover on your Microsoft Surface Pro X. That tells us straight away which part is at fault.
If the tablet's keyboard connector or its circuit has failed, we repair it. If the cover itself has failed, we'll tell you, because a replacement cover is often the cheaper fix.
How long it takes
Diagnosis is usually done the same day. Connector repairs are normally done within a few working days, depending on parts.
Good to know: Clean the magnetic connector strip gently with a dry cloth. Dirt on the pins is a common cause of a Type Cover that isn't recognised.
The Microsoft Surface Pro X is the thin ARM-based 13-inch Surface tablet sold from 2019, using Microsoft SQ1 and SQ2 processors developed with Qualcomm. More about the Microsoft Surface Pro X
Common questions
Do I need a new Type Cover?
Not always. We test both the cover and the tablet first, so you only replace the part that has actually failed.
Can I use a Bluetooth keyboard until the repair?
Yes. Any Bluetooth or USB keyboard works with your Microsoft Surface Pro X while you wait.