Signs your Microsoft Surface Pro 9 needs this repair
- Pop-up adverts or fake virus warnings
- Browser home page or search engine changed
- Very slow and the fan is always running
- Programs you didn't install
- Security software turned off or won't update
- Friends receiving emails you didn't send
How we fix your Microsoft Surface Pro 9
We scan the laptop from outside the operating system so the infection can't hide, remove what we find and undo the settings it changed.
We then update the system, check your security software is working and back up your files if you'd like. If the system is too badly damaged, we recommend a clean reinstall with your files kept safe.
How long it takes
Most virus removals are completed the same day.
Good to know: Never ring a phone number shown in a pop-up warning. Genuine security software doesn't ask you to call for help.
The Microsoft Surface Pro 9 is the 2022 13-inch Surface Pro, sold with twelfth-generation Intel Core processors or, as the 5G version, an ARM-based Microsoft SQ3 chip. More about the Microsoft Surface Pro 9
Common questions
Will I lose my files?
Usually not. We remove the infection and keep your documents, photos and settings. If a reinstall is needed, we back up your files first.
How did I get a virus?
Most infections come from email attachments, fake downloads and pop-up links. We'll give you a few simple tips to avoid it happening again.