Signs your HP EliteBook x360 1040 needs this repair
- No picture on the laptop screen or on an external monitor
- Vertical or horizontal lines, blocks or random colours
- A picture on an external monitor but not on the built-in screen
- Freezes or crashes during games or video
- The underside of the laptop gets very hot
- Startup chime or lights but no display
How we fix your HP EliteBook x360 1040
We start by connecting an external monitor. That tells us straight away whether the fault is in the screen and its cable, or in the graphics system on the motherboard.
Graphics chip faults are often caused by heat cracking the tiny solder joints under the chip. We repair these on our rework station or replace the chip where needed, then clean the cooling system to help stop the fault coming back.
How long it takes
We diagnose most graphics faults the same day and tell you how long the repair will take before we start.
Good to know: Keep the vents clear and have the fan cleaned now and then. Heat is the main cause of graphics chip failures.
The HP EliteBook x360 1040 is the 14-inch premium business convertible introduced in October 2018, replacing the clamshell 1040 until 2022. More about the HP EliteBook x360 1040
Common questions
Is a graphics chip repair cheaper than a new motherboard?
Usually, yes. Repairing the chip keeps your original board, which is normally the more economical option.
Will a graphics repair affect my files?
No. Graphics repairs don't touch your storage drive, so your files stay where they are.