Signs your Acer Predator Helios Neo 16 needs this repair
- Not charging at all
- Charges only at a certain angle
- Cable feels loose or falls out
- Charging light flickers
- Laptop says "plugged in, not charging"
- Scorch marks or a burning smell near the port
How we fix your Acer Predator Helios Neo 16
We test your charger and cable first, because a faulty adapter causes the same symptoms and is a much cheaper fix.
If the port is at fault, we replace it, or the small port board it sits on, and check the charging circuit on the main board so your Acer Predator Helios Neo 16 charges reliably again.
How long it takes
Charging port repairs are usually done the same day or the next working day, depending on parts.
Good to know: Stop using a port that smells of burning or feels hot. A shorting port can damage the main board.
The lower-priced 16-inch Predator, introduced in 2023 between the Nitro range and the Helios 16, with Intel Core HX processors and GeForce RTX 40 series graphics. More about the Acer Predator Helios Neo 16
Common questions
Could the fault just be my charger?
Sometimes. A faulty charger causes the same symptoms, so we test yours before recommending any repair.
Can I charge through another port until the repair?
On many laptops with more than one USB-C port, yes. Try the other port with a suitable charger.